Refund policy

Returns, Refunds & Exchanges

Returns and refunds are accepted for the following items:

  • Tools and Equipment
  • Haberdashery
  • Unused Paper Patterns - in Resaleable condition

 

The following items cannot be returned, refunded, or exchanged due to being cut to order:

  • Fabric Cut to Order
  • Fabric Boxes (Made to Order) Due to being made to order, you'll have 24hrs once order has been placed to let us know if you wish to cancel. After this timeframe, we'll be unable to cancel and refund. Please be sure before placing an order. Returns/Refunds cannot be given after 24hrs. Discounts and promotions also cannot be applied to the fabric box.
  • PDF Patterns (Downloadable Files)
  • Project Kit Boxes (Due to cut to order fabric inside)
  • Samples
  • Gift Cards
  • Pre-Order Boxes (outside the stated cancellation period, please see product page for more details)
  • Voluntary Donations made to help save the fabric shop

 

Returning Your Item

For an item to be returned, your item must be in the same condition that you received it, unused and in the original packaging. 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, you can contact us at hello@sewecofabrics.co.uk. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note that returns will need to be sent and received back at our warehouse before a refund will be processed. Once received and has been processed , we will notify you and provide further details on your refund.

Note that refunds usually take a few working days before landing back in your bank account. However, it all depends on your bank, please allow up to 10 working* days to be processed.

*Working days, Monday to Friday. Excludes Bank Holidays.

You can always contact us for any return questions at hello@sewecofabrics.co.uk.

Faulty Goods

We pride ourselves on our quality checks, that's why every order is wrapped with care and checked for any faults before leaving us at the warehouse. However, mistakes happen, whether a fault has slipped through without us noticing or damage has occurred during delivery, we want to make it right. Contact us at hello@sewecofabrics.co.uk and evaluate the issue and make it right.