Privacy policy

Privacy Policy for Sew Eco Fabrics

Last updated: 23/04/2025

In a Nutshell

  • We only collect the personal info we need to run our shop smoothly.

  • We don’t sell your data.

  • We use trusted services like Shopify to process orders and deliver our website.

  • You can ask us to update or delete your info at any time.

  • We use cookies to improve your experience — you can manage them in your browser settings.

Contact

After reviewing this policy, if you have questions or want to make a complaint, please email us at hello@sewecofabrics.co.uk or write to:

Sew Eco Fabrics
Third Floor, 86-90 Paul Street,
London, England, EC2A 4NE

Collecting Personal Information

1. Device Information

  • Why: To load the site properly and help us understand how it's being used.

  • How: Automatically via cookies, log files, tags, pixels.

  • What: Browser version, IP address, time zone, cookie data, pages/products viewed, search terms, clicks.

2. Order Information

  • Why: To fulfil orders, take payment, ship items, send confirmations, screen for fraud, and send you updates if you opt in.

  • How: From you when you place an order.

  • What: Name, billing/shipping address, payment info, email, phone.

3. Customer Support

  • Why: To help with any issues or questions.

  • How: From emails or messages you send.

  • What: Any details you give us.

Sharing Personal Information

We share info with service providers to operate our business. For example:

  • Shopify (our store platform)

  • Payment processors (like PayPal, Klarna, card services)

  • Delivery services (Royal Mail)

  • Marketing tools (like email platforms and Google Analytics)

We’ll share your data if legally required (e.g. court orders, investigations).

Want the full list of third-party services we use? Just ask at hello@sewecofabrics.co.uk

Behavioural Advertising

We may use your info to show you relevant ads or offers. We share anonymous data with:

You can opt out via:

Using Personal Information

We use your info to:

  • Sell and ship products

  • Process payments

  • Communicate with you

  • Send updates and offers (only if you’ve opted in)

GDPR - Your Rights (if you’re in the EEA or UK)

You can:

  • Access your data

  • Correct it

  • Delete it

  • Transfer it to another service

  • Object to processing based on our legitimate interests

To exercise any of these, email us: hello@sewecofabrics.co.uk

We initially process your info in Ireland, then transfer it to Canada, the US, and other countries. More on this in Shopify’s GDPR info.

Retention

We keep your data as long as needed to:

  • Fulfil your order

  • Meet legal requirements

  • Resolve disputes

If you'd like us to delete your data, just get in touch.

Cookies

Cookies help the site work and improve your experience. Some are essential (e.g. for checkout), others track things like browsing or marketing preferences.

You can manage or block cookies in your browser settings. Blocking cookies might affect how the site works.

Shopify’s current cookie list: https://www.shopify.com/legal/cookies

Do Not Track

We don’t change our data collection based on “Do Not Track” signals because there isn’t a consistent standard for that yet.

Age-Restricted Items

We sell some 18+ products (like tools). By buying, you confirm you’re over 18. These items are clearly marked on their product pages.

Changes

We may update this policy if we change our practices or need to meet legal requirements. We’ll update the date at the top of this page each time.

Complaints

If you’re unhappy with how we handle your data, get in touch first. You also have the right to complain to the UK’s Information Commissioner’s Office: